Welcome to our comprehensive guide for the SAP Service Cloud - Implementation Consultant Certification Exam. This page provides all the essential details you need to prepare effectively for the SAP Service Cloud - Implementation Consultant exam. This certification is ideal for candidates with a background in SAP Cloud Solutions and business consulting who aspire to become SAP consultants. The exam confirms your fundamental knowledge and proven skills in SAP Certified Associate - Implementation Consultant - SAP Service Cloud, ensuring you can apply this knowledge practically in projects under experienced guidance. Achieving this SAP C_C4H51_2405 certification will significantly enhance your career prospects and demonstrate your expertise to potential employers.
How SAP Service Cloud - Implementation Consultant Certification Can Boost Your Career
The SAP C_C4H51_2405 exam is globally recognized for validating your knowledge and skills. With the SAP Certified Associate - Implementation Consultant - SAP Service Cloud credential, you stand out in a competitive job market and demonstrate your ability to make significant contributions within your organization. This exam tests your proficiency in various syllabus topics, ensuring a well-rounded understanding of the consultant profile.
SAP Service Cloud - Implementation Consultant Certification Details:
| Exam Name | SAP Certified Associate - Implementation Consultant - SAP Service Cloud |
| Exam Code | C_C4H51_2405 » SAP Service Cloud - Implementation Consultant Certification Online Practice Test |
| Level | Associate |
| Exam Price | $543 (USD) |
| Duration | 180 mins |
| Number of Questions | 80 |
| Cut Score | 65% |
| Reference Books / Trainings | |
| Schedule Exam | SAP Learning |
| Sample Questions | SAP C_C4H51_2405 Certification Exam Sample Question |
| Recommended Practice | SAP Service Cloud - Implementation Consultant Certification Practice Test |
SAP C_C4H51_2405 Exam Syllabus Topics:
| Topic Areas | Topic Details, Courses, Books | Weighting |
|---|---|---|
| Communication Channel and Knowledge Base |
Communication channels for Service Tickets. Knowledge Base in SAP Service Cloud.
C4H510 (SAP CLOUD FOR CUSTOMER 2311) |
11% - 20% |
| Service Objects |
Explain Registered Products & their usage in Service Tickets. Explain Installed Base & its usage in Service Tickets. Explain Warranty Management & its usage in Service Tickets.
C4H510 (SAP CLOUD FOR CUSTOMER 2311) |
11% - 20% |
| User Management |
Perform tasks associated with the maintenance of employees, business roles and users, as well as set up data restrictions. Identify how to use personalization and extensibility, including mashups and custom business objects.
C4H440 (SAP CLOUD FOR CUSTOMER 2311) |
11% - 20% |
| Customer Support Services |
Explain Registered Products & their usage in Service Tickets. Explain Installed Base & its usage in Service Tickets. Explain Warranty Management & its usage in Service Tickets. Explain Contracts & Case Management in Service Tickets.
C4H510 (SAP CLOUD FOR CUSTOMER 2311) |
11% - 20% |
| Service Business Process |
Identify the different Service Processes and their capabilities. Explain Time Recording and Fulfillment in Service Tickets. Setup Service Levels, Categories and define Work Distribution rules for Service Process. Set up a notification process and configure conditions and actions for workflows.
C4H510 (SAP CLOUD FOR CUSTOMER 2311) |
11% - 20% |
| Reporting |
Leverage MS Excel with SAP Cloud for Customer reports, and identify different components of custom reports and interactive dashboards.
C4H440 (SAP CLOUD FOR CUSTOMER 2311) |
<= 10% |
| Basic Setup Settings |
Identify standard implementation methodologies used by SAP for SAP Cloud for Customer implementations. Identify fine-tuning timeline and dependencies in the context of the overall project plan, and the ways to tailor the solution by checking and adjusting the predefined settings to meet the customer’s business requirements.
C4H440 (SAP CLOUD FOR CUSTOMER 2311) |
<= 10% |
| Data Management |
Use data migration templates, troubleshoot data migration issues and understand mass data maintenance. Describe the SAP pre-packaged integration scenarios and optimal project management practices related to system integration.
C4H440 (SAP CLOUD FOR CUSTOMER 2311) |
<= 10% |
| Managing Clean Core |
Evaluate and apply clean core principles to ERP so that they can maximize business process agility, reduce adaptation efforts, and accelerate innovation.
Managing Clean Core |
<= 10% |
SAP Education has designed this certification exam to assess SAP skills based on a comprehensive understanding of SAP Service Cloud - Implementation Consultant. SAP offers certifications at associate, specialist, and professional levels, tailored to the candidate's experience and domain expertise. To ensure success in the SAP Service Cloud - Implementation Consultant Certification Exam (C_C4H51_2405), SAP recommends a combination of education courses and hands-on experience. This approach helps you effectively apply the knowledge gained from training and professional experience in the exam.