The SAP Service Cloud Version 2 - Implementation Consultant Certification Sample Question Set on this page is designed to familiarize you with the actual SAP C_C4H56I_34 exam format and question types. These basic sample questions help you understand the structure of the test and what to expect. While these questions provide a good starting point, they are just a glimpse of the real exam scenario. To get familiar with more exam properties, we suggest you try our Sample SAP Service Cloud Version 2 Implementation Consultant Certification Practice Test.
This Sample SAP C_C4H56I_34 Certification Practice Exam is intended for evaluation purposes only. If you are planning to take the SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 and want to thoroughly test your SAP Cloud Solutions knowledge to identify any weak areas, we strongly recommend starting your preparation with our Premium SAP Service Cloud Version 2 Implementation Consultant Certification Practice Exam. Our premium practice tests offer an extensive set of scenario-based questions that closely simulate the actual exam environment. By using our premium SAP Service Cloud Version 2 - Implementation Consultant exams, you can ensure comprehensive coverage of all necessary topics, significantly boosting your confidence and increasing your chances of success on your certification exam.
SAP Service Cloud Version 2 Implementation Consultant Sample Questions:
01. Which of the following are best practice steps when working on an open case?
There are 2 correct answers to this question.
a) Follow the suggested steps of each phase.
b) Set the status to Complete after completing all steps of each phase.
c) Based on the subject of the case, select and complete only the appropriate phase.
d) Access knowledge base articles directly and solve the issue.
02. What action do you have to execute to create a new case type?
Please choose the correct answer.
a) Navigate into Case Settings and create a new Case.
b) Navigate to Settings -> Cases -> Case Type and create a new version of an existing Case Type.
c) Navigate to Cases, select a Case, and execute the Copy to a new Case Type action.
d) Navigate to Settings -> Cases -> Case Type, select an existing Case Type, and execute the Copy to a new Case Type action.
03. Which of the following actions are possible when designing case phases and steps in SAP Service Cloud Version 2?
There are 2 correct answers to this question.
a) Configure the Cases and Case Types in Settings.
b) Change phases and steps at runtime.
c) Add new phases and steps from worklist page.
d) Include steps such as to do items, automated flows, and approvals.
04. What are the options to dispatch a service technician to an open case?
There are 2 correct answers to this question.
a) Time recording
b) Case routing
c) Manual routing
d) Activity planner
05. Which functionality enables you to default the value of a custom field but doesn't allow the user to overwrite the default value?
Please choose the correct answer.
a) Create Determination > Pre hook
b) Create Determination > Post hook
c) Create Validation > Default Rule
d) Create Validation > Read Only Rule
06. What options do you have to individualize SAP Service Cloud Version 2 for your organization?
There are 2 correct answers to this question.
a) Login Image
b) Change work center sequence
c) Create broadcasting
d) Change company logo
07. Which parameters in the live interaction widget settings are required to complete the configuration of the Computer Telephony Integrator (CTI) communication provider?
There are 2 correct answers to this question.
a) Provider tokens
b) Provider ID
c) Provider URL for the communication system widget
d) Client secret ID and key
08. Which of the following toggles are available when maintaining organizational units?
There are 2 correct answers to this question.
a) Functions
b) Status
c) Primary
d) Approval
09. What must be provided to create a customer in the system in SAP Service Cloud Version 2?
There are 2 correct answers to this question.
a) Administration services
b) Technical user
c) Business role
d) Business user
10. Which steps are needed to automatically link inbound e-mails with cases?
There are 3 correct answers to this question.
a) Configure the case type required for the creation of case objects from incoming e-mails.
b) Activate the e-mail channel.
c) Configure the e-mail channel in the channel settings.
d) Create an e-mail template for responses.
e) Configure Agent Desktop.
Quick Tips:
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SAP includes a note: "There are 'N' correct answers to this question" in the actual SAP Service Cloud Version 2 Implementation Consultant Certification Exam.
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SAP does not ask "True or False" type questions in the actual SAP C_C4H56I_34 Exam.
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SAP provides an option to increase (+) or decrease (-) the font size of the test screen for better readability in the actual SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 Exam.
Solutions:
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Question: 01
Answer: a, b
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Question: 02
Answer: d
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Question: 03
Answer: a, d
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Question: 04
Answer: b, c
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Question: 05
Answer: b
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Question: 06
Answer: a, d
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Question: 07
Answer: b, c
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Question: 08
Answer: a, c
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Question: 09
Answer: c, d
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Question: 10
Answer: a, b, c
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Note: If you find any typos or data entry errors in these SAP Service Cloud Version 2 - Implementation Consultant (C_C4H56I_34) sample questions, please let us know by emailing us at feedback@erpprep.com
