01. Which of the following are valid statuses for a service quotation in SAP S/4HANA Cloud?
There are 3 correct answers to this question.
a) Sent to Customer
b) New
c) Confirmed by Customer
d) Open
e) Under Review
02. How can you access Guided Answers?
There are 2 correct answers to this question.
a) Use the Knowledge Base header navigation
b) Use the Expert Chat application
c) Use the SAP PartnerEdge Portal
d) Use the SAP Support Portal search
03. Where do you activate SAP Best Practice processes in your quality system?
Please choose the correct answer.
a) SAP Best Practices Explorer
b) SAP Solution Builder
c) SAP S/4HANA Cloud Manage Your Solution app
d) SAP Central Business Configuration
04. The scope item Solution Order (4GT) has been activated in your SAP S/4HANA Cloud system. How can a solution order be created?
There are 2 correct answers to this question.
a) Manually by using the app called "Manage Solution Orders"
b) Automatically by scheduling and executing a material requirements planning (MRP) run
c) Automatically via an OData API (Application Programming Interface)
d) Manually by converting a sales contract into a solution order
05. What are characteristics of an Expert Chat?
There are 2 correct answers to this question.
a) Chat is a tool to escalate open incidents.
b) You can access the video recording of the chat session.
c) You can share your screen in a chat session.
d) Expert Chat is a real-time support channel.
06. Which business objects were initially released as part of the SAP One Domain Model?
There are 2 correct answers to this question.
a) Workforce person
b) Bank
c) Cost center
d) Material
07. What SAP business role contains the Fiori app called Service Management Analytics that is used to perform the analysis in scope item Service Delivery Issue Analysis (43A)?
Please choose the correct answer.
a) Customer Service Representative – Inhouse-Repair (SAP_BR_CUST_SRVC_REP_REPA)
b) Maintenance Planner (SAP_BR_MAINTENANCE_PLANNER)
c) Customer Service Manager (SAP_BR_CUSTOMER_SRVC_MGR)
d) Service Technician – Customer Service (SAP_BR_CUSTOMER_SRVC_TEC)
08. Why is scope item Accounts Receivable (J59) included in the list of scope items for SAP S/4HANA Cloud – Service?
Please choose the correct answer.
a) It is used to manage open receivables that are the result of sending purchase orders to vendors.
b) It is used to manage open receivables that are the result of billing customers for services provided.
c) It is used to manage open receivables for service contracts by creating contract release orders in the system.
d) It is used to manage open receivables for service orders by creating confirmations in the system.
09. In-house repairs are integrated into the Enterprise Search functionality of SAP S/4HANA Cloud. What search terms are useable when searching for an in-house repair?
There are 3 correct answers to this question.
a) In-house repair status
b) Business Partner with role Vendor
c) In-house repair number
d) Equipment, Product and Serial Number
e) Employee Responsible
10. What capabilities are available in SAP Central Business Configuration?
There are 2 correct answers to this question.
a) Provision the quality and production system
b) Deploy the solution scope
c) Maintain Business Users
d) Migrate data